Click on a question below for answers to our most frequently asked questions.
If your question is still unanswered, please contact our customer support
department here or email
support@flatrateonline.net.
How does the product work?
(1) Dial an access number
(2) Enter your account number plus 4-digit pin (or use our instant access
feature to skip this step)
(3) Enter the number you wish to call (or use speed dialing by programming
frequently called numbers)*
What are the access numbers to make a call?
Toll Free Access Numbers
1-888-891-8911 (for products with speed dial).
1-888-891-8994 (for products with conference calling).
Local Access Numbers
(786) 924-8630 Miami
(954) 343-5020 Ft. Lauderdale
(561) 909-2010 West Palm Beach
(561) 953-2276 Boca Raton
(305) 647-2110 Big Pine
(305) 735-5040 Key Largo*
What is Instant Access?
Instant access works like caller id. You can program up to 5 phone numbers of
your choice into instant access section in the Online Account management
system.*
What is speed dialing?
You can program the numbers you dial the most. Instant access works like caller
id feature. You can program up to 5 phone numbers of your choice into instant
access section in the Online Account management system.*
How can I sign up for Transparent?
Call 1-888-891-8991or signup online at http://www.flatrateonline.net.
How can I recharge?
Customers can recharge on line at www.flatrateonline.net or call customer
support at 1-888-891-8991.*
What other benefits do I have?
Speed dial: Program up to 99 frequently called numbers. This allows you to call
your party without dialing the phone number.
Instant access: program 5 numbers from which you call the most. This allows you
to skip the account number and pin number.
Call logs: Allows you to view the records for all your calls by month.*
Where can I call?
This is a worldwide product. See the international rates for your country.*
What is the rate for in-state calls?
The rate for in-state calls is the same as our rates for state-to-state calls.*
How is usage calculated?
We bill in one-minute increments. Partial minutes are rounded up to the next
full minute.*
What is the payphone fee?
The FCC (Federal Communications Commission) allows a charge to compensate pay
phone operators. These payphone operators are usually one of the following:
1. Public payphones
2. Hotel Phones
3. College dormitory phones
4. Commercial phone line system
Company Information:
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Flat Rate Prepaid Solutions
12864 Biscayne Blvd #231
North Miami, FL 33181
tel: 305-891-4851
http://www.flatrateonline.net
info@flatrateonline.net |
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